Coastal Detox — Command Center Coastal Detox Command Center Live · Last synced 4 min ago 4 AD Adrian D. Overview Command Center Alerts 4 Billing Billing Intelligence Payer Performance Leads Lead Pipeline Follow-Up Board 5 Intelligence Connected Records AI Assistant Command Center Good morning, Adrian. Here's the state of your business — updated automatically, every day. Collected This Month $213,400 ↑ 12% vs last month Pending AR $146,200 3 payers processing Denied Claims $24,800 ↑ 3 denials need follow-up Avg Days to Payment 47 days ↑ 6 days vs Q1 avg Leads This Month 38 ↑ 8 vs last month Qualified Leads 22 58% qualification rate Admitted This Month 9 41% close rate on qualified Follow-Up Required 5 30+ days no contact Monthly Collections Jan Feb Mar Apr May Jun June is tracking above monthly average — strongest month this quarter. Top Payers This Month Cigna 88% $68,200 Aetna 74% $52,400 Anthem 61% $47,200 Blue Shield 42% $28,600 HealthNet 55% $17,000 Alerts — Needs Your Attention Critical 3 qualified leads — no contact in 30+ days J. Anderson (37d), R. Garcia (31d), T. Williams (21d) — all have verified insurance. Potential revenue at risk. Anthem AR aging past 90 days — $7,800 at risk Three March claims from Anthem have exceeded 90 days without payment. Escalation required with Cipher billing team. Monitor Blue Shield average payment speed increased to 96 days Up from 78 days last quarter. Collection rate also dropped from 54% to 42%. Review intake policy for Blue Shield patients. S. Martinez insurance verification still pending — 4 days Lead is qualified and waiting. Blue Shield submitted for verification. Confirm status with Cipher to avoid losing the admit. Good News Cigna paid 2 claims this week — $31,400 collected Fastest payer in your book at 28 days average. June is tracking as your strongest Cigna month this year. Web channel produced 7 of 9 admissions in June Web coordinator ROI is positive this month. 32% close rate on web-sourced leads — above the overall 24% close rate. Alerts What needs your attention. System-generated alerts from your billing and lead data. Updated automatically. Critical 3 qualified leads have had no contact in 30+ days J. Anderson (37d), R. Garcia (31d), T. Williams (21d) — all have verified insurance. Potential revenue at risk. Anthem AR aging past 90 days — $7,800 at risk Three March claims from Anthem have exceeded 90 days without payment. Escalation required with Cipher billing team. Monitor Blue Shield average payment speed increased to 96 days Up from 78 days last quarter. Collection rate also dropped from 54% to 42%. Review intake policy for Blue Shield patients. S. Martinez insurance verification still pending — 4 days Lead is qualified and waiting. Blue Shield submitted for verification. Confirm status with Cipher to avoid losing the admit. Good News Cigna paid 2 claims this week — $31,400 collected Fastest payer in your book at 28 days average. June is tracking as your strongest Cigna month this year. Web channel produced 7 of 9 admissions in June Web coordinator ROI is positive this month. 32% close rate on web-sourced leads — above the overall 24% close rate. Billing Intelligence Cipher Billing — Owned & Live Extracted automatically from Cipher's Power BI. Updated daily. This is your data now. Total Billed (YTD) $1,284,000 Across all payers, Jan–Jun Total Collected (YTD) $847,200 66% collection rate Total Pending AR $312,400 Across 3 active payers Total Denied (YTD) $124,400 9.7% denial rate Monthly Breakdown Month Billed Collected Pending Denied Collection Rate Status January $267,000 $198,400 $12,000 $56,600 74% Closed February $213,000 $146,200 $38,400 $28,400 69% Processing March $248,000 $162,800 $67,200 $18,000 66% Processing April $196,000 $128,400 $49,200 $18,400 65% Processing May $224,000 $198,000 $8,200 $17,800 88% Near Closed June $136,000 $13,400 $137,400 $5,200 In Progress Active AR Aging Breakdown Payer 0–30 Days 31–60 Days 61–90 Days 90+ Days Total Outstanding Action Anthem $8,200 $14,400 $16,800 $7,800 $47,200 Escalate Blue Shield $12,600 $9,800 $6,200 — $28,600 Monitor Aetna $18,200 $6,400 — — $24,600 On Track HealthNet $7,000 — — — $7,000 Healthy Payer Performance Which insurance is actually worth it? Ranked by collection rate, average paid, and payment speed. Use this to make smarter intake decisions. Rank Payer Avg Billed Avg Allowed Avg Paid Collection Rate Avg Days to Pay Denials Verdict #1 Cigna $18,400 $16,200 $14,800 88% 28 days 2% Top Payer #2 Aetna $17,200 $14,400 $12,800 74% 34 days 6% Strong #3 HealthNet $14,800 $11,200 $9,600 65% 52 days 8% Acceptable #4 Anthem $16,400 $12,800 $9,200 56% 74 days 14% Monitor #5 Blue Shield $15,200 $9,800 $6,400 42% 96 days 22% Caution #6 UMR $14,000 $7,200 $4,800 34% 118 days 31% Avoid AI Insight: UMR policies average 118 days to payment and a 31% denial rate. At Cipher's 7% collection fee, these policies may be net-negative after billing costs and cash flow impact. Consider requiring pre-authorization or avoiding UMR policies unless collection is near-certain. Lead Pipeline CallRail — All Leads in One View Extracted from CallRail API. Updated daily. Tags, source, status, and timeline — all in one place. Total Leads (Jun) 38 ↑ 8 vs May Qualified 22 58% qualification rate Admitted 9 41% close rate on qualified No Follow-Up (30d+) 5 Need immediate contact Recent Leads Name Source Insurance Status Last Contact Days Since Action Needed M. Rodriguez Web Form Cigna PPO Admitted Jun 12 6 days — K. Johnson CallRail Aetna PPO Qualified Jun 10 8 days Follow Up T. Williams Web Form Anthem PPO Qualified May 28 21 days Urgent S. Martinez CallRail Blue Shield Pending Ins. Jun 14 4 days Verify Ins. D. Thompson Web Form Cigna PPO Admitted Jun 8 10 days — R. Garcia Referral HealthNet Qualified May 18 31 days Urgent L. Chen CallRail UMR Referred Out Jun 11 7 days — P. Brown Web Form Aetna PPO Admitted Jun 5 13 days — Web Coordinator Performance: 22 of 38 leads this month originated from the web channel. 7 of 9 admissions traced back to web-sourced leads. Web channel close rate: 32% — strongest source this month. Follow-Up Board Who needs a call today. Qualified leads with no contact in 30+ days. These people may still be ready to admit. Don't lose them. TW T. Williams Anthem PPO · Qualified May 28 · Said "not ready yet, call in 2 weeks" 21 days no contact Web Form Call Now RG R. Garcia HealthNet · Qualified May 18 · Insurance verified, never committed to admit date 31 days no contact Referral Call Now JA J. Anderson Cigna PPO · Qualified May 12 · No notes after initial call 37 days no contact CallRail Call Now MN M. Nguyen Aetna PPO · Qualified Jun 1 · Family member called, patient still deciding 17 days no contact Web Form Call Now BP B. Patterson HealthNet · Qualified Jun 4 · Requested callback next week 14 days no contact CallRail Schedule Reminder: People in active addiction cycles often need 4–5 touchpoints before committing. The system will keep surfacing these leads until they admit, are referred out, or are manually closed. None of these should be forgotten. Connected Records One line per patient. Call to payment. CallRail lead matched to Cipher billing record. Every admitted patient — one connected record showing the full financial journey. M. Rodriguez Fully Matched Web Form · Jun 2 → Qualified · Jun 3 → Cigna Verified · Jun 4 → Admitted · Jun 6 → Billed $18,400 · Jun 14 → Paid $14,800 · Jul 2 (est.) Source Web Form Payer Cigna PPO Billed $18,400 Expected $14,800 Days to Pay ~28 days D. Thompson Fully Matched Web Form · May 28 → Qualified · May 29 → Cigna Verified · May 30 → Admitted · Jun 2 → Billed $17,200 · Jun 8 → Paid $14,200 · Jul 1 (est.) Source Web Form Payer Cigna PPO Billed $17,200 Expected $14,200 Days to Pay ~28 days P. Brown Confidence: Medium Web Form · May 24 → Qualified · May 25 → Aetna Verified · May 26 → Admitted · May 31 → Billed $16,800 · Jun 5 → Pending · ~$12,400 Source Web Form Payer Aetna PPO Billed $16,800 Expected ~$12,400 Days to Pay ~34 days AI Assistant Ask your data anything. Trained on your connected Cipher billing and CallRail lead data. Answers are always current. CD Hi Adrian — I'm connected to your live billing and lead data. Ask me anything about payers, AR, collections, lead follow-ups, or the full patient revenue picture. What do you want to know? Live data · Updated 4 min ago AD Which insurance company paid us the most this quarter? CD Cigna is your top payer this quarter by a significant margin — $68,200 collected in June alone, with an 88% collection rate and an average payment speed of 28 days . That's the fastest payer in your book. Second is Aetna at $52,400 collected (74% rate, ~34 days). Together, Cigna and Aetna account for over 70% of your total collections this quarter. Worth noting: Blue Shield is at the bottom — 42% collection rate and averaging 96 days to pay. If you have flexibility at intake, prioritizing Cigna and Aetna over Blue Shield will have a real impact on both cash flow and net revenue. From Cipher billing data · Q2 2025 AD How much is sitting in AR right now? CD Your total outstanding AR is $107,400 across 4 payers: • Anthem — $47,200 (⚠️ $7,800 is 90+ days — needs escalation) • Blue Shield — $28,600 (61–90 day range) • Aetna — $24,600 (mostly under 60 days, on track) • HealthNet — $7,000 (under 30 days, healthy) The Anthem aging is the most urgent. Three March claims have been unresolved for over 90 days. I'd recommend having your partner call Cipher and ask specifically about those claim numbers. From Cipher billing data · As of today AD Which qualified leads haven't been followed up with? CD There are 5 qualified leads with no contact in 30+ days. Three are urgent: • J. Anderson — 37 days. Cigna PPO. No notes after initial call. • R. Garcia — 31 days. HealthNet. Insurance verified, never committed to a date. • T. Williams — 21 days. Anthem PPO. Said "not ready yet, call in 2 weeks" — that window has passed. All three have good insurance. At your average $13,000 net collection per admit, recovering even one of these is worth more than a month of the platform cost. I'd suggest calling them in that order today. From CallRail lead data · As of today Suggested questions Which payer takes longest to pay? Leads this month vs last? Total collection in May? Best lead source? Anthem denied claims